Refund
Policy

Scalra LLC offers refunds under the following circumstances:

• Service cancellation within 24 hours of purchase
• Failure to deliver services as specified in the service agreement
• Technical issues that prevent service delivery and cannot be resolved
• Duplicate or accidental charges

Refund requests must be submitted within 30 days of the original purchase date. Once approved, refunds will be processed within 5-10 business days and credited to the original payment method.

Please note that processing times may vary depending on your payment provider.

The following items are not eligible for refunds:

• Services that have been fully completed and delivered
• Custom development work that has been started
• Third-party services or products purchased on your behalf
• Services cancelled after the 30-day refund period
• Refunds requested due to change of mind after service delivery

To request a refund, please follow these steps:

1. Contact our support team at support@scalra.com or through our contact form
2. Provide your order number or transaction ID
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

Our team will review your request and respond within 2-3 business days.

In some cases, we may offer partial refunds for services that have been partially completed. The refund amount will be calculated based on:

• The percentage of work completed
• Resources already allocated to your project
• Any third-party costs incurred
• The terms outlined in your service agreement

Refund requests may be denied if:

• The request is made outside the 30-day timeframe
• The service has been fully completed and delivered
• There is evidence of misuse or abuse of our services
• The request is for non-refundable items as outlined in Section 3
• Payment was made through a third-party platform with different refund policies

If you file a chargeback or dispute with your payment provider, we reserve the right to suspend your account and any ongoing services until the dispute is resolved. We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

Scalra LLC reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new policy.

Refund requests submitted before policy changes will be processed according to the policy in effect at the time of purchase.